Refund policy

At Bloom & Ivy, we want you to be happy with your order. If something isn't right, please get in touch and we'll do our best to help you!

✦ Change-of-mind returns ✦

We accept eligible returns from UK customers in accordance with applicable consumer law. For most online purchases, you have 14 days from receiving your order to let us know you'd like to cancel, followed by a further 14 days to return the items.

Unless otherwise required by law, customers are responsible for return postage for change-of-mind returns. Items should be returned securely packaged and in their original condition, allowing for reasonable handling to inspect them.

Once your return has been received and checked, we'll process any refund you're entitled to.

✦ Damaged, faulty or incorrect orders ✦

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can investigate. Where helpful, please include photographs of the item and its packaging.

You can reach us through our website's contact form or on Instagram at @ArtofPhoebe or @Its_BloomandIvy.

Depending on the issue, we may offer a replacement, repair or refund as appropriate. We assess each case individually, and your statutory rights are not affected by this policy.